How do you offer such great prices?
Quantity pricing from our distributors and efficient operations allow us to
pass on the cost savings to you in the form of deep discounts off the retail
price of the equipment.
Do you sell factory seconds or blems?
We are proud to say that all of our items are original factory first,
brand-name models. Unlike some internet or mail order companies, we never
buy, sell or advertise blems, "seconds," or defective merchandise. Your ball
driller will be able to easily identify your purchase as a factory first.
Can people outside the United States order from Bowling Index?
Yes, Bowling Index ships bowling supplies to all nations that do not have
trade restrictions imposed on them by the U.S. Government.
I can't find the product I want on the web site?
More products are being added to the web site every week. If you are looking
for a particular item and can't find it on the web site, Email us at
sales@bowlingindex.com 24 hours a day.
What do I do if my merchandise is damaged during shipment to me?
We take great care to ship your merchandise safely so that it will arrive in
perfect condition. If in the unlikely event that your product is damaged in
shipment, we will arrange to have it replaced.
Are credit card transactions on Bowling Index Safe?
Absolutely! In fact, it's statistically safer to use your credit card over
the Internet than in a restaurant or department store. All Bowling Index
servers use Secure Sockets Layer (SSL), an encryption technology that works
with Firefox, Netscape Navigator, Microsoft Internet Explorer and AOL's browser so
that only Bowling Index can read a buyer's personal information.
Does Bowling Index charge sales taxes?
State laws require companies to collect sales tax from residents shipping
merchandise to states where the company has established offices. The Bowling
Index main office and warehouse operations are in California; we are,
therefore, required to collect sales taxes on orders shipped to locations in
the state of California.
Will I be notified if an item is not available?
Yes, you will be notified via email if an item is not available or
backordered indefinitely within 24 business hours.
How do I return or exchange and item?
Please see our Return Policy, fill out the form and email to us.
How much is shipping?
To obtain shipping quotes on merchandise simply fill up your shopping cart
with the items you want to purchase. Then look at your shopping basket
located on the left side of the store and look for the link "Quote
Shipping." Then enter your destination information. The system will show all
available shipping methods along with the prices.
Make sure you enter your zip code and select your state. Make sure you verify when ordering that you
entered your address correctly. UPS charges $6 for address corrections on Ground shipments and $10 for
Air shipments.
The cost for shipping per product decreases when you purchase multiple items
at the same time versus buying items separately. Go to the Shopping Cart at
the top of the page to remove any unwanted items from the basket if you are
checking different shipping quotes
How much is International shipping?
To obtain shipping quotes on merchandise simply fill up your shopping cart
with the items you want to purchase. Then look at your shopping basket
located on the left side of the store and look for the link "Quote
Shipping." Then enter your destination information. The system will show all
available shipping methods along with the prices. Make sure you enter your
city, postal code, and select your country.
If you don't have a postal code, enter 000.
The cost for shipping per product decreases when you purchase multiple items
at the same time versus buying items separately.
Go to the Shopping Cart at the top of the page to remove any unwanted items
from the basket if you are checking different shipping quotes
The shipping methods ESTIMATED delivery times once shipped are as follows:
Priority Mail International: 1.5-2.5 weeks
Global Express Mail: 5-7 business days
UPS Express: 3-4 business days
Note that these are estimates. The delivery times can vary and there may be
customs delays. You will have to contact customs to figure out any possible
duties charged on delivery
Do you do custom embroidery on shirts?
Yes, we do custom logos. The embroiderer has to create the image. The cost
depends on the detail and the amount of stitches. There is a one-time set up
fee and then we will have the image for the future.
The cost for embroidering the logo on each shirt depends on the quantity of
shirts and the stitches involved.
Please email us the image in a large size so we can get the full detail. We
will provide a quote ASAP.
Let us know the approximate length you want it to be. We will do the height
proportionate to the image we receive.
If you know the quantity of shirts and style name, please provide this info.
Do you take mail orders?
If you do not have a credit card, you can always place a mail order. Our
mail order form section is online at:
http://www.bowlingindex.com/mail_order.htm
Print this page and fill in all of the correct information. Be sure to
include the shipping cost. Instructions are on this page. The order cannot
be sent unless you fill in the correct information.
Make the check, money order, cashier's check, etc. payable to Gordon Bowling
and send to the address listed below.
Gordon Bowling Supplies and Apparel
17942 Sky Park Circle Suite E
Irvine, CA 92614
USA
