Shipping and Return Policy
Email us if any questions or if you need a quote.
By placing an order on this web site, you indicate that you have read and agree to the following return policies and conditions. Please see our Terms and Conditions for more information.
Returns Must Meet ALL Applicable Criteria
Returns Must be Complete and Unused
All returns must include the following if applicable:
Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.
Manufacturer documentation (manuals, warranty cards, registration information, etc.)
If you would like to exchange an item or items you've received, please email us for approval and exchange info. You may wait for us to receive your products and we will credit your card upon receipt. We will then process and send your new order out, or, you may place a new order online to avoid the shipping and processing time for your exchange.
When requesting an exchange or return, the following information is needed when you contact us.
Reason for return:
Items to be returned / exchanged:
Once approved, Repack product with all of its original packaging and return it to:
Attn: Returns Dept.
1340 Reynolds Ave #116
Irvine, CA 92614
How Refunds Are Calculated
The amount of your refund depends on several factors:
Items that meet our returns guidelines will receive a full refund less the shipping costs.
If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase.
If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount. If approved for return, orders are subject to a 15% restocking fee if not within our guidelines (past 30 days, not in manufacturer packing, etc).
Production companies for Dance, TV, etc: Returns are not allowed if the products have been used for production or a photo shoot. If approved as unused there will be a 25% restocking fee for these.